How can you choose the right VoIP provider?


Before you start looking for a Voice over IP service provider, you have to understand how the business VoIP Phone System works. The first thing you want to do is narrow down a list of best service providers, and you must subscribe to a free trial plan. It is essential to experience the user interface where you can manage your VoIP system, the quality of calls and level of customer support.

It is vital to sign up for a free trial. It will not only give you access to the phone management system, but you can also try out the quality of customer service. Talking to the sales representative is one thing, but make sure you talk to the support team as well, see if you are satisfied with the help provided and the responsiveness. Even if you find the right service in terms of features, prices, the customer support can make or break your experience with the provider.

You must always take advantage of the free trial; however, don’t just sign up and forget about it. Spend a little time to set up the features, configure the phone, make calls and contact customer support. This way, you can compare service providers and make the right decision for your business.

In this post, we are going to explain switching to VoIP Business. It is one of the best providers. They offer services to small, medium-sized enterprises. Switch to VoIP with these three simple steps:

Choosing Phones

After deciding on setting up a VoIP phone system, you need to choose which type of phones you would use. The advantage of Voice over IP is that you have flexibility in terms of devices. You can choose from the following choices:

  • Webphone
  • Desk phones
  • Smartphone app
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If you want an affordable option, then you can start using the web phone or the Smartphone app to make and receive phone calls and messages. Desk phones are optional with VoIP services, and you can add them when needed. If you already own IP phone, then you can use them with any Voice over IP service provider. VoIP phones are more comfortable to set up with auto-provisioning. All you need to do is plug in the phone, and the configuration is done automatically. Another great thing about VoIP is that you can manage devices and users remotely through an online dashboard.

Also, you can order new phones that are all set for calling. If you don’t know which kind of phones you want then Yealink is pretty good. Also, service providers can advise you about different phone models and their benefits. When you subscribe to free trial, you should use it to set up phones, test them to ensure they work fine. If you are not planning on using desk phones, then it’s not an issue.

Setting up a Call Flow

Other than setting up phones, you should use the trial period to set up your call flow. It usually includes the rules and customisations which tell the phone system how to route calls to your phone numbers. For instance, do you want to use an auto-attendant for greeting callers? Do you want to set have different routing based on business hours? What kind of on-hold music do you want to play? When you sign up for a trial with VoIP Business, you get a free local number which you can use for test calls. You can try out the call flow that you built.

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Porting Phone Numbers

If you don’t want to change your business, then you can keep your existing number while switching to VoIP services by porting them. The process of porting can take from a few days to a week. Usually, most business numbers can be ported, but you should verify it by contacting the customer services. With your phones configured and ready to go call flow, you can submit a porting request as a final step of the transition. However, don’t cancel the service with your previous provider until porting is done, as it may lead to issues or delays with your phone service.

Now that you know how easy it is to make the switch look out for a provider right for your business and get calling.

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About the Author: Nicky Bella

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